Once you place an order for a KAI report, the order cannot be cancelled, changed or refunded. All payments are final and non-refundable.
Scope
This Cancellation & Refunds Policy applies to every order for KAI market intelligence reports and related services supplied by Komerz Ltd. It forms part of the KAI Terms & Conditions.
No Cancellations
An order becomes final as soon as it is placed. It cannot be cancelled, paused, transferred or withdrawn after submission, including where report generation has not yet been completed.
No Refunds, Credits or Exchanges
KAI does not provide refunds, credits or exchanges after an order is placed. This applies to all completed and in-progress orders, including where you change your mind or select an incorrect report type, category, sub-category, market scope or brief.
Review Before Ordering
Before completing payment, you are responsible for checking your report selection, market scope, order details, billing information and brief. If you are unsure which report to order, contact us before placing the order.
Report Review Requests
If you believe a delivered report contains inaccurate information, you may ask KAI to review it within seven days of delivery. A review request is not a cancellation or refund request and does not guarantee that the report will be changed.
Statutory Rights
Nothing in this Policy excludes or limits any right or remedy that cannot lawfully be excluded under applicable law. Subject to those rights, the no-cancellation and no-refund terms above apply in full.
Changes to This Policy
Komerz may update this Policy. Material changes will be communicated by email or through an in-product notice. The version in effect when your order is placed will apply to that order.
Contact
For questions before placing an order, contact info@kaireports.com.